Competitive Card Solutions Phils. Inc. (CCS)
At CCS, we provide technical support and repair services to help customers maintain their equipment and resolve technical problems.
Whether you're experiencing an ID Card Printer error, software issue, RFID connectivity problem or security equipment malfunction, our Technical Support team is ready to assist.
This guide explains our support services, repair procedures, service charges and how to request assistance.
Yes. CCS provides free remote technical assistance.
Our Technical Support team can assist with common product problems through available remote support channels.
Remote assistance may include:
Basic troubleshooting and error diagnosis
Printer installation and configuration
Printing quality and card-feeding issues
Software installation and configuration
Driver and connectivity problems
General product operation and maintenance guidance
Some problems may require physical inspection, replacement parts or an on-site technician visit.
These additional services may involve charges depending on the product and warranty status.
CCS provides technical assistance for many of the products we supply, including:
Magicard and DNP ID Card Printers
ID Production Software, including CardExchange
Printer consumables and printing-related problems
Signature Pads
RFID and NFC Readers
UHF Readers
Smart Card Readers
Chainway Mobile Computers and Readers
Barcode Printers and Scanners
Anviz Biometrics and Time Attendance
Fingerprint Scanners
Access Control Systems
Magnetic Door Locks
Turnstiles and Flap Barriers
Boom Barriers and Parking Equipment
Guard Patrol Systems
Walkthrough Metal Detectors
Handheld Metal Detectors
X-ray Baggage Scanners
Support availability and repair options depend on the product model, issue and applicable service arrangements.
You may contact CCS through:
Website Chatbot: ccs.com.ph
Email: hello@ccs.com.ph
Telephone: Through our official office contact numbers
Support Center: CCS Knowledge Base
Our AI-powered chatbot can assist with common questions and troubleshooting procedures.
If the issue cannot be resolved remotely, you may request assistance from our Technical Support team.
To help us diagnose the problem, please provide as much of the following as possible:
Product Brand and Model – For example, Magicard 300 Neo or DNP CX-D80
Serial Number – If available
Description of the Problem – Explain what happens when using the equipment
Error Message or Code – If the device displays an error
Photos or Videos – When helpful for diagnosis
Troubleshooting Already Performed – Steps you have already attempted
For many concerns, the product model and a clear problem description are sufficient to begin troubleshooting.
Our support process normally begins with remote troubleshooting.
Step 1 – Describe the Problem
Explain the issue through our chatbot or another support channel.
Step 2 – Initial Troubleshooting
Our chatbot or Technical Support team provides applicable troubleshooting instructions.
Step 3 – Remote Assistance
When appropriate, a technician may provide further guidance through an available remote support method.
Step 4 – Issue Resolution
If the problem is resolved, you may continue using your equipment.
Step 5 – Further Assessment
If remote troubleshooting is unsuccessful, CCS may recommend service-center inspection or an on-site technical visit.
Remote support does not guarantee that every problem can be resolved without physical servicing.
Yes. CCS provides inspection and repair services for supported ID Card Printers.
These services may include:
Diagnosing printer errors
Investigating card jams and feeding problems
Checking printing quality issues
Inspecting applicable printer components
Replacing defective components when available
Testing the printer after servicing
The available repair procedure depends on the printer model and the cause of the problem.
For out-of-warranty ID Card Printers serviced at a CCS service center, our usual service charge is ₱3,500.
This includes:
Printer inspection and diagnosis
Applicable repair labor
Replacement parts are charged separately, when required.
| Service | Charge |
|---|---|
| ID Printer Inspection and Servicing | Normally ₱3,500 |
| Repair Labor | Included in the ₱3,500 fee |
| Replacement Parts | Additional charge, if required |
| On-Site Technical Visit | Quoted separately |
The final repair cost depends on inspection findings and any parts required.
CCS will advise the applicable charges and obtain approval before proceeding with chargeable repairs.
Yes. CCS may arrange on-site technical assistance depending on the product, customer location and service requirements.
On-site support may include:
Equipment inspection and troubleshooting
Installation and configuration
Repair or maintenance
System testing
Additional technical assistance
On-site services are quoted separately.
The ₱3,500 ID Printer service-center fee does not automatically cover an on-site visit.
On-site charges depend on the location, equipment and required work.
Yes. Customers may continue requesting technical assistance after their product warranty has expired.
Free remote technical support remains available.
However, physical inspection, repairs, replacement parts and on-site visits may involve charges.
For out-of-warranty ID Card Printers, the usual service-center charge is ₱3,500, excluding replacement parts.
For other equipment, charges are assessed individually.
Products within their warranty period may qualify for covered repair or replacement services.
Warranty eligibility depends on the specific product, warranty conditions and cause of the problem.
We recommend contacting CCS Technical Support for initial troubleshooting.
If physical inspection is needed, our Customer Service team will provide the required authorization and submission instructions.
For detailed information, see our Warranty Policy.
Please obtain authorization from CCS Customer Service before bringing or shipping equipment for repair.
Our Customer Service team will confirm:
Appropriate service location
Required product information
Submission instructions
Available servicing arrangements
Applicable warranty or service conditions
This helps ensure that your equipment is received and processed correctly.
CCS has offices in Quezon City, Cebu and Davao, but specific service arrangements must be confirmed beforehand.
Shipping arrangements depend on the product's warranty status.
| Shipping Arrangement | Approved In-Warranty Service | Out-of-Warranty Service |
|---|---|---|
| Sending equipment to CCS | Customer pays | Customer pays |
| Returning equipment to customer | CCS pays | Customer pays |
For an approved in-warranty repair or replacement, CCS covers the return shipping cost.
For out-of-warranty repairs, shipping costs in both directions are the customer's responsibility.
These shipping arrangements apply to normal warranty repairs after normal use and to out-of-warranty service. Products that are defective on delivery (DOA) or wrongly supplied by CCS are handled differently; see Returns, Exchanges & Cancellations.
Special arrangements may be necessary for large or installed equipment.
Repair timelines vary depending on:
Product model and condition
Type of malfunction
Inspection findings
Availability of replacement parts
Manufacturer assistance, when necessary
Shipping and logistics arrangements
CCS will provide an estimated service timeline after assessment.
Actual completion dates may vary depending on the repair requirements.
Yes. CCS provides maintenance and technical assistance for supported equipment.
Services may include inspection, cleaning, testing, troubleshooting and replacement of applicable components.
Maintenance requirements and service charges depend on the product and scope of work.
Customers are also encouraged to follow the manufacturer's recommended maintenance procedures.
For ID Card Printers, regular cleaning and compatible consumables are important for maintaining print quality and equipment reliability.
Q: Is CCS Technical Support free?
Yes. Remote technical assistance is free. Physical repairs, replacement parts and on-site services may involve additional charges.
Q: How much does CCS charge to repair an ID Card Printer?
For out-of-warranty ID Card Printers brought to a CCS service center, the usual inspection and service charge is ₱3,500, including repair labor. Replacement parts are charged separately.
Q: Is the ₱3,500 fee applicable to on-site repairs?
No. The ₱3,500 fee applies to service-center servicing. On-site visits are quoted separately.
Q: Can CCS repair my printer even if the warranty has expired?
Yes. CCS may provide paid repair services for supported out-of-warranty printers, depending on the problem and parts availability.
Q: Can I get remote assistance for CardExchange software?
Yes. CCS provides remote technical assistance for supported CardExchange software installation, operation and troubleshooting concerns. Some licensing issues may require additional verification or vendor assistance.
Q: My printer is showing an error message. What should I do?
Note the exact error message and printer model. You may contact our chatbot for initial troubleshooting or request assistance from CCS Technical Support.
Q: Do I need my sales invoice before requesting technical support?
Not necessarily. You may begin by providing the product model, serial number and problem description. Additional information may be requested for warranty verification.
Q: Can I bring my defective printer directly to a CCS office?
Please obtain authorization from CCS Customer Service first so we can confirm the appropriate service location and submission procedure.
Q: Do you provide on-site support for biometrics and access control systems?
Yes. On-site support may be arranged depending on the equipment, location and service requirements. Applicable charges are quoted separately.
Q: How long will it take to repair my equipment?
Repair timelines depend on the problem, required parts and service arrangements. Our team can provide an estimated timeline after assessment.
Q: Can CCS assist with equipment installation and configuration?
Yes. Installation and configuration services are available for supported products. Fees and included services depend on the product and purchase arrangement.
If you're experiencing equipment problems, please contact CCS through our official support channels.
Our chatbot can guide you through initial troubleshooting, while our Technical Support team is available to assist with issues requiring further attention.
Website: https://ccs.com.ph/
Email: hello@ccs.com.ph
Support Center: https://support.ccs.com.ph/
Contact Information: https://ccs.com.ph/pages/contact-us
Regular Support Hours: Monday–Friday, 8:30 AM–5:30 PM
Saturday staffing is limited. Customers are encouraged to schedule technical assistance during regular weekday hours.
Competitive Card Solutions Phils. Inc.
Complete ID Solutions – From Card Design to Secure Issuance