Competitive Card Solutions Phils. Inc. (CCS)
At CCS, we strive to ensure that customers receive the correct products in good condition.
If you need to request a return, exchange, refund or order cancellation, this guide explains our standard procedures and requirements.
All requests are subject to the applicable CCS Return Merchandise Authorization (RMA) Policy, product conditions and consumer protection laws.
Yes. CCS accepts eligible return, exchange and replacement requests, subject to assessment and approval.
Our standard RMA request periods are:
| Request Type | Standard Request Period |
|---|---|
| Refund | Within 3 calendar days from the date you actually receive the product |
| Voluntary Exchange | Within 7 calendar days from the date you actually receive the product |
| Defective on Delivery (DOA) or Wrong Item Supplied by CCS | Within 3 calendar days from the date you actually receive the product |
| Warranty Repair | Subject to the applicable product warranty |
These periods are never calculated from the Sales Invoice, Collection Receipt or shipping date. Submitting a request does not guarantee approval.
These periods apply to requests under CCS's standard commercial RMA procedures. They do not eliminate remedies available under applicable consumer protection laws.
For full details, visit our RMA Policy.
Refund requests under our standard RMA procedure are generally considered for products that are defective or do not operate as represented.
Standard commercial refund requests must be submitted within 3 calendar days from the date you actually receive the product. This period is never calculated from the Sales Invoice, Collection Receipt or shipping date.
Refund eligibility is determined after CCS evaluates the circumstances, product condition and applicable warranty or consumer rights.
Submission of a request does not automatically guarantee a refund.
CCS may accommodate exchanges when a customer accidentally orders an incorrect product or model.
Voluntary exchange requests must be submitted within 7 calendar days from the date you actually receive the product.
A voluntary exchange applies to a product that CCS supplied correctly and requires CCS approval. Voluntary exchanges and other exceptions are evaluated case by case. Eligibility depends on:
Original packaging being available
Product being unused and in resellable condition
Complete accessories and supplied components
Product passing CCS inspection
Availability of the replacement product
For an approved voluntary exchange, the customer pays the shipping costs in both directions and any price difference. If the replacement product costs less than the original, CCS will first offer additional products to cover the difference; if you decline, CCS will refund the difference. This applies only to standard, resellable products and only when the other exchange conditions are met. Other applicable arrangements will be confirmed before the exchange.
Products are not automatically refunded because of a change of mind.
Please contact CCS Customer Service promptly.
Prepare the following information when available:
Sales Invoice or order reference
Product brand and model
Product serial number, when applicable
Description of the issue
Photos or videos showing the problem
Photos of the original packaging, especially for shipping damage
Claims for products that are defective on delivery (DOA) or wrongly supplied by CCS must be reported within three (3) calendar days from the date you actually receive the product. This does not by itself remove remedies available under Philippine consumer protection law.
Our team will evaluate the concern and advise the appropriate procedure.
Important: Complaints involving incorrectly supplied or defective goods are assessed based on their circumstances and applicable consumer rights, not solely on whether the product remains unused.
Step 1 – Contact CCS Customer Service
Explain your concern through our official communication channels.
Step 2 – Provide the Order Details
Supply your invoice or order reference, product details and reason for the request. A missing invoice copy does not by itself prevent a request; CCS may verify the purchase using its Zoho Books sales records.
Step 3 – Request Return Authorization
Wait for CCS Customer Service to review the request and provide return instructions.
Step 4 – Prepare the Product
Follow the packaging and return requirements provided by CCS.
Step 5 – Product Inspection
Once received, the product will undergo the necessary inspection and assessment.
Step 6 – Resolution
CCS will advise whether the request qualifies for an exchange, replacement, repair, refund or another appropriate resolution.
Please do not send or bring products for return or repair without prior authorization from CCS Customer Service.
This authorization step does not restrict your statutory rights.
Under CCS's commercial return policy, certain products have restrictions, including:
Activated software licenses
Customized printed ID cards
Personalized lanyards
Customized RFID labels, stickers and similar media
Specially ordered or order-basis products
Modified standard products
Services already rendered
These restrictions generally concern discretionary returns or customer-initiated changes.
They do not automatically exclude remedies for defective, incorrectly supplied or misrepresented products where applicable law provides protection.
Cancellation requests for standard products are evaluated case by case.
Approval depends on the order status, procurement arrangements and applicable conditions.
Customers should contact CCS as soon as possible when requesting cancellation.
A cancellation request does not automatically guarantee a refund.
Customized products, such as printed ID cards and personalized lanyards, normally require a 50% down payment before production.
For customer-initiated cancellations after production has begun, the 50% down payment is non-refundable under CCS's commercial cancellation policy.
If production has not started, cancellation requests will be reviewed according to the order arrangements.
This policy does not remove legal remedies relating to defective or incorrectly supplied products.
Changes are generally possible before dispatch, subject to product availability, price adjustments and CCS confirmation.
Changes to artwork, quantities, specifications or other requirements depend on production progress.
Changes requested after production begins may involve additional charges or delays.
Please contact CCS as early as possible to request modifications.
If a product develops a problem after the standard RMA request period, it may still qualify for warranty assistance.
Warranty coverage depends on the product, its warranty period, the nature of the issue and applicable warranty conditions.
Contact CCS Technical Support for initial troubleshooting.
If inspection or repair is necessary, CCS Customer Service will provide the authorization and submission instructions.
See our Warranty Policy.
Q: Can I return a product because I changed my mind?
Requests are assessed according to the product type, condition and applicable return policy. Discretionary returns are not automatically approved, and there are no automatic refunds for change of mind. A voluntary exchange may be considered case by case within 7 calendar days from the date you actually receive the product.
Q: I ordered the wrong ribbon. Can I exchange it?
You may request a voluntary exchange within 7 calendar days from the date you actually receive the ribbon. Eligibility depends on the ribbon's condition, packaging and CCS assessment. For an approved voluntary exchange, you pay the shipping costs in both directions and any price difference. If the replacement ribbon costs less than the original, CCS will first offer additional products to cover the difference and will refund the difference if you decline, for standard, resellable products when the other exchange conditions are met.
Q: Can I request a refund after 3 days?
You may still report a product concern. The 3-calendar-day period, counted from the date you actually receive the product, is the standard CCS commercial refund request window; applicable legal rights and warranty remedies remain available.
Q: Can I return an activated CardExchange license?
Activated software licenses are generally excluded from discretionary returns under the CCS RMA policy. Contact Customer Service if your concern involves a defective or incorrectly supplied license.
Q: Can I cancel customized ID cards after printing has started?
For customer-initiated cancellation after production has begun, the 50% down payment is non-refundable under the commercial cancellation policy, subject to applicable consumer rights.
Q: Do I need the original packaging?
Original packaging and complete accessories are generally required for discretionary exchanges. Defective-product concerns will be assessed according to their circumstances and applicable rights.
Q: Can I send a defective printer directly to your office?
Please obtain authorization from CCS Customer Service before shipping or bringing a product for assessment.
Q: How long will it take to receive a refund?
Refund processing depends on the approved resolution and payment method. CCS will advise the applicable arrangements after assessing the request.
Q: What happens if I receive an incomplete order?
Contact CCS Customer Service with your order reference and details of the missing items. Our team will investigate and coordinate an appropriate resolution.
Please contact CCS Customer Service before sending products back or making return arrangements.
Website: https://ccs.com.ph/
Email: hello@ccs.com.ph
Contact Us: https://ccs.com.ph/pages/contact-us
RMA Policy: https://ccs.com.ph/pages/rma
Business Hours: Monday–Friday, 8:30 AM–5:30 PM
Competitive Card Solutions Phils. Inc.
Complete ID Solutions – From Card Design to Secure Issuance