How to Resolve Signotec Signature Pad Issues in CardExchange

Issue

If you experience problems using your Signotec Signature Pad when capturing signatures in CardExchange, you may need to install the appropriate driver.

Solution

1. Download the Signotec CardExchange Driver using the link below.
2. Install the driver on your computer.
3. Once the installation is complete, reopen CardExchange.
4. Try signing again using your Signotec Signature Pad.

Download the driver: signotec TWAIN/WIA driver – Windows

Note: If the issue persists after installing the driver, please contact CCS Support for further assistance.