If CardExchange Producer is unable to print and encode magnetic stripe (magstripe) cards correctly, try replacing the PCP21CT.DLL file in the CardExchange Gateway folder by following the steps below.

Solution: Replace the PCP21CT.DLL File

Step 1: Download the DLL File

Download the PCP21CT.DLL file using the link below.

Download PCP21CT.DLL

Note: If you cannot access the file, request it through the chatbox on the CCS website.

Step 2: Locate the CardExchange Gateway Folder

Navigate to the following directory:

C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway

Step 3: Rename the Existing DLL File

1. Locate PCP21CT.DLL.

2. Rename it to PCP21CT_old.DLL.

Important: Do not delete the original file. Renaming it keeps a backup in case you need to restore it.

Step 4: Copy the Downloaded DLL File

Copy the downloaded PCP21CT.DLL file into the following folder:

C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway

If Windows requests administrator permission, approve it if you have authorization to make changes to the installation.

Step 5: Restart and Test CardExchange Producer

1. Restart CardExchange Producer.

2. Try printing a card and encoding its magnetic stripe again.

3. Check whether both printing and encoding work as expected.

If the issue persists, contact CCS Support for further assistance.