PCP21CT.DLL error CardExchange

PCP21CT.DLL error CardExchange

If CardExchange Producer is unable to print and encode magnetic stripe (magstripe) cards correctly, try replacing the PCP21CT.DLL file in the CardExchange Gateway folder by following the steps below.

Solution: Replace the PCP21CT.DLL File

Step 1: Download the DLL File

Download the PCP21CT.DLL file using the link below.

Download PCP21CT.DLL

Note: If you cannot access the file, request it through the chatbox on the CCS website.

Step 2: Locate the CardExchange Gateway Folder

Navigate to the following directory:

C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway

Step 3: Rename the Existing DLL File

  1. Locate PCP21CT.DLL.

  2. Rename it to PCP21CT_old.DLL.

Important: Do not delete the original file. Renaming it keeps a backup in case you need to restore it.

Step 4: Copy the Downloaded DLL File

Copy the downloaded PCP21CT.DLL file into the following folder:

C:\Program Files (x86)\CardExchange Solutions\CardExchange Gateway

If Windows requests administrator permission, approve it if you have authorization to make changes to the installation.

Step 5: Restart and Test CardExchange Producer

  1. Restart CardExchange Producer.

  2. Try printing a card and encoding its magnetic stripe again.

  3. Check whether both printing and encoding work as expected.

If the issue persists, contact CCS Support for further assistance.

    • Related Articles

    • How to print front only with magstripe encoding - DNP CX-D80 Cardexchange

      Follow the steps below to configure the DNP CX-D80 printer and CardExchange Producer to print on the front side of the card while encoding the magnetic stripe on the back. Step 1: Disable Double-Sided Printing Open the DNP CX-D80 printer properties. ...

    • How to get firmware of DNP CX-D80

      How to Open the CX-D80 Status Monitor Follow the steps below to access the printer's Status Monitor and Property settings. Step 1: Open Status Monitor Open the Status Monitor for your printer. Note: Make sure to use the correct Status Monitor for ...

    • How to add color conversion to DNP

      How to Enable Color Conversion LUT on the DNP CX-D80 Follow the steps below to enable the Color Conversion Data and configure the Look-Up Table (LUT) for the DNP CX-D80 printer. Step 1: Install Color Conversion Data During the printer driver ...

    • DNP Printout has white edge

      DNP Printer – Adjusting Print Alignment ⚠️ Important If you are using CardExchange software, please follow the instruction below first: Whiteline on CardExchange Printout Using DNP Printer If the issue is not resolved, proceed with the instructions ...

    • How to get DNP Printer Logs

      CX-D80 Maintenance Tool – How to Collect Output Logs Follow the steps below to collect the printer output logs using the CX-D80 Maintenance Tool. Step 1: Run the Maintenance Tool Run the latest CX-D80 Maintenance Tool as an administrator. Maintenance ...