MAGICARD ID PRINTER
Direct Printing: Duplex Printing Column Cannot Be Selected

Troubleshooting Guide

Issue: When printing directly to a Magicard ID printer, the Duplex Printing option may be unavailable or cannot be selected.

Follow the steps below to restart the printer connection, refresh the Windows Print Spooler service, and enable duplex printing.

Step 1: Reconnect the printer USB cable

Unplug the printer USB cable, then reconnect it securely.

Step 2: Restart the Print Spooler service

Open Windows Search and type “Services”. Open the Services app, locate “Print Spooler”, right-click it, select “Stop”, then right-click it again and select “Start”.

Step 3: Open the card files

Go to the Card Files folder. Select the card file(s) you want to print, right-click the selection, and choose “Print”.

Step 4: Open Printer Properties

In the print window, click “Option”, then select “Printer properties”.

Step 5: Enable duplex printing

Click “Duplex Printing” and change the setting to “Both Sides”. Click “Apply”, then click “OK”.

Step 6: Print the cards

Click “Print” to start printing.