Magicard ID Printer Troubleshooting: Unable to Print Through CardExchange or Directly from Windows

1. Check the Printer in Devices and Printers

Open Control Panel → Devices and Printers on your computer.

In the list of installed printers, you may see multiple entries for the same Magicard Enduro 3E printer.

2. Identify the Correct Printer Driver

As shown in the screenshot below, four Magicard Enduro 3E printer entries may appear. Do not be confused by the multiple entries.

The printer driver currently being used in this example is Magicard Enduro3E (V2), which is highlighted in the screenshot.

The additional entries—Magicard Enduro 3E (V2) (Copy 2), (Copy 3), and (Copy 4)—may be created automatically by Windows when you connect the printer's USB cable to different USB ports on your PC or laptop.

Important: Always select the correct printer driver before proceeding with your print job.

3. Select the Correct Printer Before Printing

Before printing an ID card, follow these steps:

1. Open Devices and Printers.

2. Locate the Magicard printer entries.

3. Identify the correct printer driver, such as Magicard Enduro3E (V2) in the example.

4. Select that printer when printing through CardExchange or directly from another application.

5. Try printing again.

Selecting the wrong printer entry may prevent your print job from being sent to the expected printer.

4. Other Compatible Printer Models

This issue is not limited to the Magicard Enduro 3E. Similar issues may also occur with other ID card printers, including:

• Magicard NEO Series

• Magicard Rio 360

• Magicard Ultima

• ID card printers from other manufacturers

The same troubleshooting approach may help when multiple printer entries appear in Windows.

If the problem persists: Verify that the correct printer is selected and that the printer is properly connected to your computer. Contact the CCS Support Center if you need further assistance.