Competitive Card Solutions Phils. Inc. (CCS)
CCS provides installation, configuration and training services to help customers get the most out of their equipment.
Whether you're purchasing an ID Card Printer, setting up ID issuance software or implementing security equipment, our team can assist you with the appropriate installation and training arrangements.
This guide explains which services are included with a new product purchase and which services require a separate quotation.
Yes. CCS provides installation, configuration and training services for supported products.
Depending on the equipment, services may include:
Equipment installation and initial setup
Driver and software configuration
Equipment testing
Basic operator training
Product operation and maintenance guidance
Technical assistance after installation
The scope of service depends on the product purchased and the agreed commercial arrangements.
Yes. New ID Card Printers purchased from CCS include free basic installation, applicable software setup and operator training.
These services help customers prepare their printers for regular ID card production.
The included services generally cover:
Initial printer installation
Installation of the applicable printer driver
Basic printer configuration
Printer connectivity and test printing
Installation of the included or applicable ID card printing software
Basic software configuration
Initial guidance on using the software
Loading cards and ribbons
Performing basic printing operations
Understanding common printer indicators and messages
Basic printer care and cleaning
Routine operating precautions
Important: Free basic installation and training do not automatically include an on-site technician visit. The delivery method and installation arrangements must be confirmed with CCS.
Yes. CCS provides assistance with supported ID card printing software, including CardExchange.
Depending on the software and license, assistance may include:
Software installation
Initial activation guidance
Basic card design setup
Printer configuration
Connecting an Excel database where supported
Basic printing and software operation
Advanced database integration, custom development or specialized configurations may require separate assessment and quotation.
Software installation and activation remain subject to the applicable license terms.
Yes. Basic operator training is included with new ID Card Printer purchases from CCS.
Training is intended to help designated users operate their printers properly.
Topics may include:
Preparing the printer for use
Loading the correct consumables
Printing single-sided or double-sided cards, where supported
Performing basic maintenance
Recognizing common operating problems
Using the applicable card printing software
Training content may vary depending on the printer model, software and customer requirements.
Yes. On-site installation may be arranged depending on the equipment, location and project requirements.
For new ID Card Printers, free basic installation and training are included, but an on-site visit is not automatically included.
If an on-site visit is required, CCS will confirm the scope of work and any applicable charges before scheduling.
For larger projects or equipment requiring physical installation, a separate installation quotation may be necessary.
No. Installation, configuration and training for security equipment are generally quoted separately.
This applies to equipment such as:
Walkthrough Metal Detectors
X-ray Baggage Scanners
Biometrics and Time Attendance Systems
Access Control Systems
Turnstiles and Flap Barriers
Boom Barriers and Parking Equipment
Electronic Door Locks and Related Security Devices
Guard Patrol Systems
The required services depend on the equipment and installation environment.
For example, an access control system may require wiring, mounting, power supply installation, software configuration and system testing.
CCS will assess the project and provide an appropriate quotation.
When installation is charged separately, the cost may depend on:
Equipment type and quantity
Installation location
Required wiring and mounting work
Site conditions
Software and network configuration
Integration with existing systems
Travel and logistical requirements
Training requirements
Our Sales and Technical teams will coordinate the applicable installation scope and charges.
Customers may inquire about installation or configuration services for equipment purchased elsewhere.
However, acceptance depends on the product's compatibility, condition, technical requirements and available support arrangements.
CCS must assess the request before confirming whether the service can be provided.
Applicable service charges may apply.
Yes. Customers may request additional operator training or refresher sessions.
Examples include:
Training newly assigned operators
Reviewing printer operation and maintenance
Learning additional software functions
Training several users
Receiving guidance after equipment relocation
Availability, delivery method and any applicable charges will be confirmed based on the request.
Installation requirements vary by product.
For ID Card Printers, customers should generally prepare:
A compatible Windows computer
An available power outlet
A suitable working area
Required printer connections
Applicable printer cards and ribbons
An authorized person who can assist with software installation
Any existing card designs or databases needed for initial setup
For products requiring network access or administrative software permissions, coordination with the customer's IT personnel may be necessary.
For security equipment, additional site preparation may be required.
Our team will advise the applicable requirements before the scheduled installation.
After installation, CCS may perform applicable functional checks, including:
Equipment operation
Basic connectivity
Software and driver configuration
Test printing or system testing
Basic operator familiarization
Customers can continue requesting remote technical support when assistance is needed.
Additional services outside the agreed installation scope may be quoted separately.
Q: Is installation included when I buy an ID Card Printer from CCS?
Yes. New ID Card Printers purchased from CCS include basic installation, applicable software setup and operator training.
Q: Does free installation mean a technician will visit our office?
Not necessarily. Free basic installation does not automatically include an on-site visit. Please confirm the installation arrangements with CCS.
Q: Can CCS install CardExchange software on my computer?
Yes. CCS provides installation and configuration assistance for supported CardExchange software and license arrangements.
Q: Does CCS provide training on printer cleaning and ribbon replacement?
Yes. Basic printer operation and maintenance guidance are included in operator training for new ID Card Printer purchases.
Q: Can you install an ID Card Printer at our school?
Yes. CCS can coordinate the appropriate installation arrangement. If an on-site technician visit is required, any applicable charges will be confirmed.
Q: Is installation included when purchasing a walkthrough metal detector?
Security equipment installation is generally quoted separately. Our team can assess your requirements and prepare a quotation.
Q: Can CCS provide installation for an access control system with several doors?
Yes. CCS can assess access control installation requirements, including equipment, wiring, configuration and testing.
Q: Can CCS train additional employees after the initial installation?
Yes. Additional or refresher training may be arranged, subject to availability and any applicable charges.
Q: Can you install a printer I purchased from another company?
You may request assistance. CCS will first assess the product and determine whether the service can be supported.
Q: What happens if I encounter problems after installation?
Contact CCS for free remote technical assistance. Physical servicing and on-site visits may involve additional charges.
Our Sales and Technical Support teams can help you identify the appropriate installation, configuration and training services for your equipment.
Website: https://ccs.com.ph/
Email: hello@ccs.com.ph
Support Center: https://support.ccs.com.ph/
Contact Us: https://ccs.com.ph/pages/contact-us
Regular Business Hours: Monday–Friday, 8:30 AM–5:30 PM
Saturday staffing is limited, and technical assistance should be arranged in advance.
Competitive Card Solutions Phils. Inc.
Complete ID Solutions – From Card Design to Secure Issuance