I have a card jam or misfed

I have a card jam or misfed

In direct to card printing the entire process is relatively smooth from start to finish. However, you may experience issues with cards jamming randomly or repeatedly. 


DON’T PULL IT! You could cause more damage.

CAUSE: 

  1. Slippage due to excessive dirt and debris built-up 

  2. Thickness of card 

 

HOW TO RESOLVE: 

  1. To determine the part of the machine affected by a stuck card refer to the error code on the operation panel LCD. 

  1. Open the printer cover and close it again for the printer to start initializing and automatically eject the card 

  1. If the card doesn’t eject you need to open the printer cover again and press the menu button then select “move card” and you can remove the card manually. 

  1. Begin turning the card gently with your fingersIt begins to move all the other rollers, and your card hopefully be pushed out causing it to become unstuck. 

 

PREVENTION: 

  1. First update your card printer’s drivers and latest firmware installed on the printer. 

  1. Clean your printer. Regularly cleaning the printer will keep out dust and debris, which can damage the printhead.


Note: The most common reason for an issue like this is dirty rollers where the card slips and fails to fully enter the flipper in time.


    • Related Articles

    • Why is it recommended to allow Thermal ID card printers to rest?

      Thermal ID card printers utilize a printing technology that involves the application of heat to transfer dye onto the surface of a card. Preventing Wear and Tear: Extended use without breaks can contribute to wear and tear on the printer's mechanical ...
    • Standard PVC Card to Direct to card printers

      Types of PVC Card: Glossy Glossy with Card Adhesive back Rewriteable Semi Matte Matte Sticky Not recommended to Direct to card printers: Matte Cards - This card is not advisable to Direct to card printers since matte finish can Damage the direct to ...
    • CE autoclose when database input - Bad image

      Card Exchange error xmllite.dll 1. Backup the .ctp and database then un-install the Card exchange application and delete all data 2. Go to website link "https://wikidll.com/other/xmllite-dll" and choose method 2 3. Download Solution 4. Install and ...
    • Printout transfers to the CardHolder

      Our direct-to-card printers uses heat transfer technology or a dye sublimation process. The application of heat to the printed card can result in the softening of the printout, then it transfers it to other surfaces adhered to the card. This problem ...
    • Magicard Neo 100 - Printing on rewriable card

      Card Printer Magicard Pronto 100 Magicard Pronto 100 Thermal ID printer is where you can print erase and reprint up to 50 times on a single card without using an ink ribbon. set up the ID printer  first is remove the ribbon inside and close the door ...