Follow the steps below to retrieve and save a printer query from your Magicard printer in Windows 11.
Open the Start menu.
Search for Control Panel and open it.
Select Devices and Printers, if available.
If you are using the Windows 11 Settings interface, open Bluetooth & devices, then select Printers & scanners.
Locate and select your Magicard printer.
Open Printer properties.
In the Printer Properties window, select the Tools tab.
Click the Query button.
Wait for the printer query to complete.
Click Save.
Save the query results to your preferred location.
The printer query results are now saved and ready to be shared with the support team if needed.