ID Card Printer Troubleshooting Guide

Note: This troubleshooting guide applies to Direct-to-Card (DTC) printers only.

1. Check the Power Supply

• Check the wattage and voltage output of the power supply.

• Make sure the power supply meets the required voltage and wattage specifications of the printer.

• Using an incorrect or insufficient power supply may cause printing issues.

2. Adjust the Printhead Power

If the printing quality is not satisfactory, try increasing the printhead power:

1. Go to Image.

2. Select Printhead Power Options.

3. Increase the Color Power gradually, starting around 50 and adjusting up to 85 if necessary.

4. Test the printer after each adjustment to check the print quality.

⚠️ Important: Be careful when increasing the printhead power. Setting the power too high may cause the ribbon to tear or become damaged. Increase the power gradually and only as needed.

3. Check the Cards

• Verify that the cards being used are compatible with the ID card printer.

• Make sure the card type, thickness, and material meet the printer's specifications.

• If possible, test the printer using a known-compatible card to determine whether the card is causing the issue.

Summary

Before making further adjustments, check these three areas:

1. Power Supply – Confirm the voltage and wattage are correct.

2. Printhead Power – Adjust the color power gradually, while avoiding excessive settings.

3. Cards – Confirm that the cards are compatible with the printer.

This troubleshooting procedure is intended for Direct-to-Card (DTC) printers only.