If CardExchange Producer cannot be opened, one possible solution is to delete the CardExchange folders stored in the Windows Local and Roaming directories. Follow the steps below to locate and remove these folders.

Important: Deleting application folders may remove local settings or configuration data. Proceed carefully and consider backing up the folders before deleting them.

Step 1: Open File Explorer

Open File Explorer on your computer.

Step 2: Navigate to the C: Drive

1. Select This PC.
2. Open Local Disk (C:).

Step 3: Open the Users Folder

Navigate to the Users folder.

Step 4: Select Your Windows User Account

Open the folder corresponding to the Windows administrator account you use on the computer.

Step 5: Show Hidden Items

1. Select View in File Explorer.
2. Select Show.
3. Enable Hidden items.

Note: The menu labels may vary depending on your version of Windows.

Step 6: Open the AppData Folder

Open the AppData folder inside your Windows user profile.

Step 7: Delete the CardExchange Folders

Inside AppData, locate the Local and Roaming folders.

1. Open Local and look for the CardExchange folder.
2. If present, delete the CardExchange folder.
3. Return to AppData, open Roaming, and look for the CardExchange folder.
4. If present, delete that folder as well.

Important: Delete only the relevant CardExchange folders. Back them up first if you may need to restore their settings.

Step 8: Reopen CardExchange Producer

After deleting the folders, open CardExchange Producer and check whether the application starts successfully.

Need More Help?

For additional assistance, refer to the official CCS Support article: