Your Magicard printer must only be used with the correct Power Supply Unit (PSU) provided with the printer. Using an incorrect power supply may cause printing issues, generate error messages, or permanently damage the printer.
Using an incorrect PSU may result in the following problems:
Poor print quality: Printed cards may appear faint or too light.
Printer errors: The printer may display error messages, such as “16:00 – Can't lift print head.”
Hardware damage: The printer’s Controller PCB may be permanently damaged.
Warranty issues: Using an incorrect PSU may invalidate the printer’s warranty.
The 60W PSU is required for all Enduro models and 1st-generation Pronto printers according to this guide.



Check the power supply label and verify that it matches the following specifications:
Manufacturer: SUNPOWER
DC Output: 24V, 2.5A
Identification: White 60W tag
Part Number: P1-0034/R

Before connecting the PSU to your printer, inspect its label to ensure that the manufacturer, output rating, identification tag, and part number match the specifications listed above.
If the label does not match these specifications, do not assume that the power supply is compatible with your printer.
Always use the correct power supply for your specific Magicard printer model. If you are unsure which PSU is required, contact technical support for assistance before connecting it.